Mentoring & Coaching

Jen’s career experience spanning 25 years working for some of Australia’s well known brands - Country Road, Gazman & Coles.

Jen has worked both locally, interstate & abroad with senior management retail career that has provided her with experience & developed innate skills in coaching & mentoring large teams from all walks of life.

Her passion for developing teams & people to be able to perform their best in delivering customer-centric businesses as ultimately without the customer there is no business.
Retail customer service coaching is critical to keeping your brand promise and making it more than just a tag line. It means delivering great customer service. We offer Mentoring and Customer Service not only for the Health & Fitness industry but for most retail inspired businesses.
Tailored to provide you with the perfect blend of support, advice, consulting and coaching to enable you to achieve your objectives.
Info about Jens experience:
  • Country Road
    • Regional Manager South Australia and Western Australia
    • Successful roll-out of Country Road in South Africa
    • Hiring the right people in a different country
  • Coles Supermarkets
    • State Coaching Role
  • Gazman
    • State Manager 
  • Roaming Zen Chief Zen Officer since 2017


During our time together you will receive open and honest feedback and direction. I will help you stay both accountable and creative. If you decide this is a good fit for you, you will begin the program by completing a detailed questionnaire, for me to get to know you even more, and most importantly for me to find out how I can serve you best. Our sessions will be like coaching sessions, with actionable steps to take away each time. I will give you any notes I may take during our sessions as a resource and will offer you unlimited email support during our program.


The Mentorship Program is available globally via various Internet Messaging systems e.g. Skype or FaceTime.

A registration form must be completed before approval and acceptance into the program. The program itself can be tailored to suit each individual, however, a minimum 3-month commitment is required. 

Your programme will be uniquely tailored to your needs and will include regular contact (face-to-face, email, phone, webinar – whatever your choice) so that your business can benefit from working with someone who has been at the coal face and learnt from the best  – without breaking the bank!

Alternatively, if you’d prefer to work with Jen on an ad hoc basis, you may prefer to contact Jen directly to discuss.