FAQ

Welcome to the Roaming Zen community!

Starting a new workout or trying something new is always a little daunting - so we’re trying to ease those nerves a little by offering some answers to the questions that we think that you might have.

And if the answer to your question isn’t here – please contact Roaming Zen.

• Q: HOW DO I BUY AND BOOK A CLASS? +-
  A:

  We’re all online (but we also offer personal service)

  If you would like to buy our class passes, A Little Zen or a full Zen Membership go to our website or the MindBody app.

  Alternatively, you could telephone 0408 418 228.

  We find that classes fill up quickly so booking in early is always a good idea. It’s a simple process through the MindBody app which is a free download from your favourite app store.

• Q: CANCELLATION COURTESY +-
  A:

  Life gets busy, we understand.
  That's why at Roaming Zen we don’t have any cancellation fees*

  For those of you who can't make it to class can you please cancel your booking at the barre through the MindBody app - spots are limited so this will mean that another member of the RZ community can take your place.

  If this isn’t possible - please call or SMS Jen so she can do this for you and let her know that you’re ok.

  If you have a class pack, the return of the booked class may take up to a day to register. Please tell us if you have any issues.

  * No Shows on a  Promotional Class Packs - purchased using a promo code - the class will be forfeited. No Show on a Unlimited membership the charge is $15. 

• Q: I'M NEW TO YOGA, PILATES, BARRE OR TRX, WHERE SHOULD I START? +-
  A:

  For Barre and TRX we can introduce you in two ways. You can make an appointment to meet with our owner Jeni Watson and she can take you through all of our barre basics.

  Alternatively, just arrive for your first class 10-15 minutes early. There will be a little administration to do and your instructor will give you a quick tour and help you set everything up.

  For yoga or pilates, tell your instructor that you’re new; they will help you set up and feel at home.

• Q: WHICH CLASS SHOULD I TAKE FIRST? +-
  A:

  If you’re new to Barre – book in for an RZ Barre class. It’s the perfect introduction to your new movement plan.

  If you’re new to yoga or Pilates – choose any of the classes.

  All of our instructors are trained to offer advancements and or modifications and are skilled in offering a multi-level class.

• Q: WHAT DO I NEED TO BRING? +-
  A:

  Our workouts are designed to make you sparkle with sweat - bring a water bottle and a small towel.

• Q: WHAT SHOULD I WEAR? +-
  A:

  Most of our students wear stretchy, fitted clothing; but there are no rules, wear whatever allows you to enjoy the movement.

  For some classes, you’ll need specific equipment. For RZ Run and TRX evening classes we will ask you to grab your trainers before you hit the road and for our Barre classes, you’ll need socks with grippy soles. If you don’t have these already in your cupboard, you can buy some at the Roaming Zen Studio.

• Q: WHAT CAN I EXPECT AT THE STUDIO? +-
  A:

  The Roaming Zen studio offers a space where you can press pause on the busy-ness of your every day.

  We offer all of the amenities that make life easy (shower, hairdryer etc) as well as the ones that make life beautiful.

  You can enjoy complimentary herbal teas and fruit in the Zen lounge and there’s always a sweet treat to enjoy after class.

• Q: DO I NEED TO FILL OUT ANY FORMS? +-
  A:

  There are the usual administrative forms to fill out before your first class – there is one waiver form online and another to fill out at the studio - don’t worry, you’ve seen them before and they take no time at all.

• Q: I HAVE AN INJURY (OR I HAVE HAD AN INJURY) WHAT DO I DO? +-
  A:

  If you have any injuries (past or present), if you’ve had surgery, you know that there are some exercises that you should avoid, or if you’re not feeling in tip-top shape on the day of your class. just let your instructor know – we can accommodate any niggle or gripe!

• Q: I’M PREGNANT, IS THERE ANYTHING SPECIAL THAT I HAVE TO THINK ABOUT? +-
  A:

  There are some modifications to exercises that need to be done to ensure the safety of our mothers-to-be so please tell your instructor (and even if you’ve told your instructor before, it’s always a good idea to jog their memory)

  Generally, mothers-to-be should avoid activities where they might get too hot or where the exercise includes lying on the back, inversions and heavy lifting. If you have been exercising through your pregnancy, continuing with modifications should be fine – but talk to us first.

• Q: IS THERE STUDIO ETIQUETTE? +-
  A:

  If you need to leave a class early, please notify your instructor before the class starts.

  At the end of the class we would appreciate it if you wiped down your yoga mats and put your equipment away.

• Q: WHAT'S THE FINE PRINT ON ZEN MEMBERSHIPS? +-
  A:

  Suspending your membership:

  We understand that sometimes work and life commitments can make your Zen time challenging and we have factored this in. You can suspend your Zen Unlimited membership for up to 12 weeks per year for a minimum of 1 week at a time. We need one week’s notice to do this for you and your payments will be suspended immediately.

  If you are sick or injured with a medical certificate we can easily suspend your membership. This suspension will not count towards your 12-week yearly allowance.

  To cancel your membership:

  We need 14 days written notice for membership cancellation. When you email to cancel you will be given a choice to continue to come as you normally do in those last 14 days or transfer that money to a class pass of your choice.

• Q: WHAT IS YOUR REFUNDS POLICY? +-
  A:

  We don’t offer refunds unless you are injured and can provide a medical certificate. If this happens you will receive a full refund for the unused portions of your class pass or membership.

  If our classes really aren’t for you though, we can transfer the value of your unwanted purchase to a different product or transfer your credit to a friend.