FAQ

Welcome to the Roaming Zen community!

Starting a new workout or trying something new is always a little daunting - so we’re trying to ease those nerves a little by offering some answers to the questions that we think that you might have.

And if the answer to your question isn’t here – please contact Roaming Zen.

Q: HOW DO I BUY AND BOOK A CLASS? BOOKING PROMPTS? +-

A:
We’re all online (but we also offer personal service)
Click here you would like to buy our class passes or download the MindBody app create a online profile, to manage your bookings, schedule & purchase passes.
Alternatively, you could telephone 0408 418 228 & Jen will be able to help you at the studio.
Classes do fill up quickly so booking in early is always a good idea. Also helps keep you accountable to making time for you! ;)
BOOKING PROMPTS EXPLAINED
"Book" means that there is space for you, book away!
"WAITLIST" means that the class is full and there is space on the Waitlist. If another Zenner cancels out early, our booking system will send you an SMS or Email saying that a spot has come available...simply reply yes to come or no if you can't. If we don't hear from you, the system will think you're coming.
"CALL" means that the class is FULL as is the WAITLIST. Keep checking in on the app if it changes or call us to see if we can fit you in!
Q: CANCELLATION COURTESY +-

A:
Cancellation & No Show Courtesy - Life gets hectic, we understand
We have a Cancellation & No Show Courtesy supports & respects that.
At Roaming Zen we pride ourselves on being able to provide space in classes to all of our RZ community.
We love to have you attend class, its why we do what we do. We plan our classes based on who is booked in, to enable you to have the best possible RZ experience.

LATE CANCELLATION
 If you cannot make your class, you can cancel your booking through the Mindbody booking system without the Late Cancellation Fees/ Class Loss. 
Time frames to do this are: 
- 6am & 7am Classes…10pm night prior. 
- All other classes up to 2hrs prior.
As our class sizes are small, we do have waitlists and by canceling earlier than 3hrs prior to class, means another member of the RZ community on the waitlist can take your place and enjoy some Zen time.
Cancellations less than 2hrs prior to class, there is a $15 Late Cancellation fee or deduction of class from class pack.
NO SHOW
 If this isn’t possible - please don't "No Show**" as this we do have a fee of $15.
** No Shows will be deducted from Class Pass & & if on a membership or unlimited pass a fee charged of $15...your account will be charged or deducted 24hrs after the missed class.
This applies to all classes, including complimentary classes at Roaming
Cancellation of classes - we love to teach & help get you moving!
Our team are passionate about all things movement & we love to teach class! That is why we will do everything possible to ensure that our classes run.
On the odd occasion, we will cancel a class up to 4 hrs prior to class time, if there is only 1 person booked in or worst case no one.
If you are fortunate to be the only person booked in, we will offer you a 1:1 with our RZ Instructor. We will reach out to you prior to check that you are comfortable for a 1:1. Imagine that, a whole hour dedicated solely on you!
In the unfortunate event that a class isn’t popular on our timetable, we will seek your feedback to make change of what we offer before retiring the class all together.
Q: I'M NEW TO YOGA, PILATES, BARRE OR TRX, WHERE SHOULD I START? +-

A:
Starting any new workout can be exciting & daunting, we want to set you up for success!
If you've never tried Barre before, a great class to start with is our Barre Essentials class. We take the barre steps a little slower, guide you through the fundamentals & you'll still achieve a good workout though.
TRX Workout - we have 2 styles of workout. Strength which is fitness conditioning based & a strong class & our TRX Move which is more barre based. Best starting point is our TRX Circuit Class which combines TRX fundamentals & Pilates Principles that will support you through the workout.
Our Zen Pilates Mat classes are perfect if you're new to movement as Pilates is at the core of every class we offer at Roaming Zen.
Yoga is available for everyone & our team are trained to teach a multi level class.
Alternatively, just arrive for your first class 10-15 minutes early. There will be a little administration to do and your instructor will give you a quick tour and help you set everything up.
For all classes, tell your instructor that you’re new; they will help you set up and feel at home.
Q: WHICH CLASS SHOULD I TAKE FIRST? +-

A:
If you’re new to Barre – book in for an RZ Barre class. It’s the perfect introduction to your new movement plan.
If you’re new to yoga or Pilates – choose any of the classes.
All of our instructors are trained to offer advancements and or modifications and are skilled in offering a multi-level class.
Q: WHAT DO I NEED TO BRING? +-

A:
Our workouts are designed to make you sparkle with sweat - bring a water bottle and a small towel.
Grippy Socks are required for ALL Barre, F.I.I.T, TRX Move & Pilates classes. Clean sneakers ( thinner sole) for TRX Strength class & running shoes for RZ Run.
All props are supplied at the studio.
Q: WHAT SHOULD I WEAR? +-

A:
Most of our students wear stretchy, fitted clothing; but there are no rules, wear whatever allows you to enjoy the movement.
For some classes, you’ll need specific equipment. For RZ Run and TRX evening classes we will ask you to grab your trainers before you hit the road and for our Barre classes, you’ll need socks with grippy soles. If you don’t have these already in your cupboard, you can buy some at the Roaming Zen Studio.
Q: WHAT CAN I EXPECT AT THE STUDIO? +-

A:
The Roaming Zen studio offers a space where you can press pause on the busy-ness of your every day.
Expect a friendly welcome from our team & RZ community when you arrive.
We offer all of the amenities that make life easy (shower, hairdryer etc) as well as the ones that make life beautiful.
You can enjoy complimentary herbal teas and fruit in the Zen lounge and there’s always a sweet treat to enjoy after class.
Q: DO I NEED TO FILL OUT ANY FORMS? +-

A:
There are the usual administrative forms to fill out before your first class – there is one waiver form online and another to fill out at the studio - don’t worry, you’ve seen them before and they take no time at all.
Q: I HAVE AN INJURY (OR I HAVE HAD AN INJURY) WHAT DO I DO? +-

A:
If you have any injuries (past or present), if you’ve had surgery, you know that there are some exercises that you should avoid, or if you’re not feeling in tip-top shape on the day of your class. Just let your instructor know – we can accommodate any niggle or gripe!
Q: I’M PREGNANT, IS THERE ANYTHING SPECIAL THAT I HAVE TO THINK ABOUT? +-

A:
There are some modifications to exercises that need to be done to ensure the safety of our mothers-to-be so please tell your instructor (and even if you’ve told your instructor before, it’s always a good idea to jog their memory)
Generally, mothers-to-be should avoid activities where they might get too hot or where the exercise includes lying on the back, inversions and heavy lifting. If you have been exercising through your pregnancy, continuing with modifications should be fine – but talk to us first.
Q: IS THERE STUDIO ETIQUETTE? +-

A:
To ensure that you are ready for your class, please arrive between 5 -10 minutes prior to class start time. This allows our team to sign you in & check in with you on how your body is & anything new we need to know. Classes do start on time & warm up is first up to ensure your body is ready for the work ahead & to prevent injury.
If you need to leave a class early, please notify your instructor before the class starts.
At the end of the class we would appreciate it if you wiped down your mats, equipment and put away in our prop area.
Q: WHAT'S THE FINE PRINT ON ZEN MEMBERSHIPS? +-

A:
Suspending your membership:
We understand that sometimes work and life commitments can make your Zen time challenging and we have factored this in. You can suspend your Zen Unlimited membership for up to 12 weeks per year for a minimum of 1 week at a time. We need one week’s notice to do this for you and your payments will be suspended immediately.
If you are sick or injured with a medical certificate we can easily suspend your membership. This suspension will not count towards your 12-week yearly allowance.
To cancel your membership:
We need 14 days written notice for membership cancellation. When you email to cancel you will be given a choice to continue to come as you normally do in those last 14 days or transfer that money to a class pass of your choice.
Click for more details
Q: WHAT IS YOUR REFUNDS POLICY? +-

A:
We don’t offer refunds unless you are injured and can provide a medical certificate. If this happens you will receive a full refund for the unused portions of your class pass or membership. We can also pause or extend your Class Pass or Membership to use when you have recovered.
If our classes really aren’t for you though, we can transfer the value of your unwanted purchase to a different product or transfer your credit to a friend.